SVC-01
Managed IT Services
24/7 monitoring, maintenance and help desk that reduce recurring computer problems for organizations without a full internal IT team.
Services
IT, Cybersecurity,Cloud & Network ServicesBuilt Around Your Operations
From daily support to cybersecurity and infrastructure modernization, PCSC provides practical technology services aligned with each organization’s operations, users, security requirements and budget — with responsive local support on Kauaʻi.
01Service Lines
Twelve capabilities, one point of accountability
Grouped by the kind of work they do. Open any service for the problem it addresses, what PCSC actually does, and the outcome you should expect.
Managed Operations
Day-to-day operation, user support and the planning that keeps both ahead of the environment.
SVC-09
Help Desk and End-User Support
A responsive first point of contact for the people doing the work.
SVC-12
IT Assessments and Modernization Planning
A clear picture of the current environment and a sequenced plan to improve it.
Cybersecurity & Continuity
Protecting the environment, and being able to bring it back when something goes wrong.
SVC-02
Cybersecurity and Endpoint Protection
Layered protection that reduces exposure from phishing, ransomware, unmanaged devices and weak access controls, informed by CMMC and NIST 800-171 requirements.
SVC-08
Backup and Disaster Recovery
Veeam-backed, tested backups and a recovery plan with agreed, realistic timeframes.
SVC-07
Server and Infrastructure Support
Physical, virtual and hybrid server environments installed, maintained and monitored.
Network & Physical Infrastructure
The network itself — designed, installed and documented, down to the cabling.
SVC-03
Network Design and Implementation
Switching, routing, segmentation and firewalls that resolve unreliable Wi-Fi, dead zones, aging equipment and network-performance issues.
SVC-04
Business Wi-Fi Solutions
Surveyed, purpose-built wireless coverage for offices, campuses, warehouses and public spaces.
SVC-11
Structured Cabling and Camera Systems
Cabling, racks, wireless mounting points and IP camera infrastructure, installed and labelled.
Cloud & Deployment
Cloud platforms and identity, plus getting the right equipment configured and into users' hands.
SVC-05
Microsoft 365 and Cloud Services
Tenant setup, migration, Azure AD/Entra identity, licensing and ongoing administration for Microsoft 365.
SVC-06
Google Workspace Support
Administration, security settings and user support for Google Workspace environments.
SVC-10
Technology Procurement and Deployment
Sourcing, configuration, asset tagging and deployment through established distribution partners.
02How It Works
A four-step path from first call to ongoing support
Discovery and Consultation
We start with how your organization operates, who depends on what, and which problems are costing you the most time.
Technology Assessment
We review infrastructure, security posture, cloud configuration, backups and equipment age, then document what we find.
Recommended Solution
You receive prioritized options with clear trade-offs and indicative costs, separated into immediate, scheduled and long-term work.
Implementation and Ongoing Support
We implement with minimal disruption, hand over documentation, and continue supporting the environment under the model you choose.
03Support Options
Flexible Support for the Way You Work
Choose ongoing management, a defined project, occasional technical assistance, or local support for a government requirement.
Managed Monthly Support
A fixed monthly agreement covering monitoring, maintenance, security tooling and help desk for an agreed scope of users and devices.
Best For
Organizations that want predictable support and ongoing technology management.
What It Includes
- Monitoring of endpoints, servers and network devices
- Patching and maintenance on a schedule
- Managed endpoint protection and security tooling
- Tracked help desk for an agreed scope of users
Technology Environment
Technology Platforms We Support
PCSC supports and improves existing technology environments while working through established manufacturer and procurement channels when new solutions are required.
CiscoMicrosoft 365Microsoft Entra IDUniFiCisco UmbrellaCisco Secure EndpointVeeamDellHPSplunk
04Frequently Asked
Common Questions Before We Get Started
Find answers about service coverage, ongoing support, cybersecurity, procurement, government teaming, and how to begin.
Federal agencies, state and local government, public and private schools, small and medium-sized businesses, and nonprofit and community organizations. The engagement model changes between them; the standard of work does not.
Yes. PCSC is based on Kauaʻi and provides on-site support there for installation, hardware work, deployments and anything that cannot be resolved remotely. Most day-to-day issues are handled remotely so a site visit is not the bottleneck.
PCSC's on-site service area is Kauaʻi. Remote support is available more widely, and project work on other islands can be arranged case by case — contact us with the details and we will tell you honestly whether we are the right fit.
Still have a question? Call (808) 742-2700 or email info@poipuconsulting.com.
Next Step
Tell us what needs to work better
We will evaluate the requirement, explain the available options, and recommend an approach based on your operations, risk and budget.